Sercotel Ayala

Convenient location and comfortable hotel. Spacious room. Breakfast was excellent. Helpful staff made an effort offered a discount on the pet policy - see below.

Great location - it’s walkable to all of the main attractions of Bilbao and in a really convenient spot to get to the old town, but also be able to explore the new town too. The room was a good size, with a minibar at reasonable prices. Staff were lovely and always available.

We booked a superior double room. It was super spacious and comfortable - huge bed, a sofa and desk and lots of different lighting options which made it feel very cosy. Very good linens, towels, toiletries etc. The location was excellent - close to the metro, not far from the river and just around the corner from the Calle Desea (hope I've spelt that right!) which had plenty of cafés and bars. Staff were very pleasant and helpful.

The room is what i needed for the night. The location is very near to the train station and Metro. There is a big shopping centre next to the accommodation. The room is small but compact and clean. However, the air condition weren't working, but I should have called the receptionist to check but I was too tired after the festival. All in all, a good night sleep. It is pricey but maybe I went during the festival time and summer holiday time.

The hotel location is perfect, you can reach the most important touristic sightseeings wolking. The staff was helpful and kind, nothing to complain about this aspect. Actualy even I think hard, I cannot find anything to complain about the entire hotel. The best think and we have to praise it, was the breakfast. The choise was not realy huge, because the hotel is also not reslly huge, but was a quality choice.